After you have ordered, what happens next?

Once the order has been received you will automatically receive an email to confirm the status or alternatively you can view the status by logging into your account. Your item will be picked and dispatched from the warehouse within an hour.

Is it possible to change or cancel the order?

Yes it is, providing it is within one hour of placing the order. Once you have placed your order, it goes to the warehouse for picking and dispatching and this usually happens within an hour. Unfortunately the order cannot be retrieved for a change or cancellation after an hour. For more details please read the refund policy at the bottom.

What if something is missing in the order?

If the order is out of stock it will show on your account. However, if it is out of stock at the time of your order it will be back ordered and will show on your delivery note; back ordered items will be sent at a later date when they are back in stock. You will be able to trace the details by logging into your account.

If an item shows it has been dispatched on the delivery note or your account and you still have not received it within the expected delivery time, please immediately call the Customer Services Team 0161 851 0511 who will trace it for you. For it to be traced, please make sure you have your order number ready.