Return & Refund Policy

We are definite that you will be satisfied with our Powerstar Electricals products. But in the rare case you are not, perhaps due to size, colour or model isn’t right; you can exchange or opt for a refund within 30 days of receiving the order. In case you have not received your order, you have 30 days to submit a claim. Please be aware that products are only eligible for refund if they are returned in their ORIGINAL packaging. In addition, every Powerstar Electricals product comes with 90 days warranty for your assurance.

Simple and easy returns

Please initiate a refund request on the platform you bought the item from and a member of our customer service team will evaluate your request within 24 hours.

Customers are responsible for return shipping fees, unless otherwise instructed by a member of the Powerstar Electricals Customer Service team

Return policy complete details

(Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 30 days of purchase.)

This policy does not cover normal wear and tear that results from the use of our product