The Company means POWERSTAR ELECTRICALS LTD, Unit 28 Demmings Industrial estate, Cheshire, SK8 2PE , The customer means any person or company placing a verbal or written order with the Company.
These Terms and Conditions shall form the basis of any contract between the Company and the Buyer(s). Unless specifically agreed in writing, these Terms and Conditions shall take precedence over and supersede any standard Terms and Conditions issued by the Buyer. The Company reserves the right to change these terms and conditions at any time without prior notice.
Terms of payment:
Unless otherwise expressly agreed in writing by the Company, the customer will pay strictly certain time period agreed at the time of purchase.
If payment of the price or any part thereof is not made by the due date, the Company shall be entitled:- to cancel the order without incurring any liabilities or penalties for delay to or non-delivery of these goods.
The price includes the delivery to the customer site within the UK by any appropriate method of courier at the discretion of the Company. The address must be such that the goods can be reasonably safely loaded.
Next Working Day Delivery is available on all products where stated, however whilst the Company undertakes to use its best endeavours to deliver the goods on the promised delivery date, it does not guarantee to do so.
PowerStar Ltd shall not incur any liability or obligation in respect of any failure to deliver or delay in delivery occasioned by any cause beyond its control. In the case of any failure to deliver or delay in delivery by some cause within its control the Company shall be under no liability or obligation to the Buyer in respect of any indirect or consequential loss. Any complaint of short delivery or of damage to goods in transit must be notified within three days of receipt of goods and confirmed in writing at that time by the Buyer to the Company and any complaint or failure to deliver goods invoiced must be so notified within ten days of the date of invoice.
Deliveries are made between the times of 9am and 6pm weekdays only. If you are not in the courier will leave a card for you to rearrange a delivery day and time. If the second delivery attempt is unsuccessful a further charge of £7.50 will have to be made for the third delivery attempt. We can deliver to your work address if this is more convenient or you may choose to use your neighbours' address if you are not going to be at home. When you reach the shopping cart area an option for to specify a delivery address is available.
Due to the fact we have no control over carrier delivery times it is unadvisable to book Plumbers, Electricians or any other trades prior to actually receiving your goods, otherwise late deliveries could add unnecessary extra expense of which PowerStarelectircal will not be responsible for and no compensation will be paid under these unfortunate circumstances by PowerStarelectrical.
A charge of £8.49 + VAT will be made for delivery to the UK mainland (except where stated). For delivery to other regions/countries a higher charge may apply.
It shall be the Customer's duty to inspect, examine and test the goods before use and to satisfy himself of their fitness for any purpose for which they are intended to be used. Any description of the products has been given by way of identification only and the use of such description shall not consider a sale by description. Except as otherwise expressly mentioned in these conditions the PowerStar Ltd shall have no liability of any kind whatsoever to the Buyer in respect of loss or damage whether direct, indirect or consequential, suffered by the customer whether in contract of negligence or otherwise in respect of any goods supplied by the Company. British Law shall be the proper law of this contract.
Returns and Refunds
This returns and refunds policy is in accordance with the EU Distance Selling Directive and is part of UK law under the Consumer Protection. This law applies to all transactions within the UK where a consumer does not meet the vendor. In accordance with the law, you have a 14day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund for the goods (ie excluding the delivery charge). Should you wish to cancel your purchase within the 14 days cooling off period, please email us at;firstname.lastname@example.org
Powerstar Ltd accepts return item providing that unwanted goods are received by us in unused, unopened and resale-able condition within 30 days of delivery, we will refund payment for the goods. Refunds will be made within 1 working day after return of goods and will amount to the cost of the goods excluding the cost of delivery.
Please kindly note that when you are sending items back to us we cannot accept liability for goods lost or damaged during transit. We kindly recommend you to please wrap the product carefully to avoid damage. You are also advised to return goods by cheapest courier. Proof of postage will be accepted as proof of delivery. Please also remember to give us your name and address, and a copy of your purchase receipt along with the return item.
Out of stock products:
We have very advanced inventory system that we use to monitored and replenished our stock levels on regular basis. However if an item is out of stock and will not be restock within a reasonable period of time we will contact you to let you know, and offer you a full refund for the product, or a suitable alternative if one exists.
Damaged or faulty goods:
PowerStar Ltd takes extra care in packaging items and make sure the items should be in excellent condition but due to nature of the products it is quite possible that some of the item might get damaged during the transit. If the product is damaged or faulty you must contact us as soon as you receive the item from us. once we have received notification will contact you and advise you for next course of action. Please email us at email@example.com. We cannot be responsible for goods of which are returned without the above information supplied.
Remember that any installation, if required, should be carried out by a qualified tradesman.